Drivers and risk of business process outsourcing in South African mobile telecommunication industry

Calculating benefits received from Business Process Outsourcing (BPO): An empirical study of a food industry company in Iran

Today, outsourcing is recognized as one of the most effective strategies in the business world. In this regard, outsourcing of business processes is considered to be one of the most common forms of outsourcing. The purpose of this study is to provide In-depth and quantitative analysis of the benefits of BPO in a dairy plant in Iran and how these benefits affect the willingness of senior plant m...

Modes of Governance in Business Process Outsourcing:

"Outsourcing success it's all in Governance" reported Lauren Bielski in the ABA Banking Journal 2006 [6] and consequently, governance represents the key concept when discussing outsourcing in practice. However, when analyzing the business process outsourcing practice of Swiss Retail Banks, governance aspects seem so far only to play a minor role in the evaluation of outsourcing decisions. This ...

Offshore Business Process Outsourcing - Staying Competitive v Risk?

As the Information Systems Offshoring and Business Process Outsourcing (BPO) phenomena continue to grow and gain popularity, it is becoming increasingly evident that there is a need to consider a combination of the two, that is, Offshore BPO of IS Processes. This paper explores the factors that a multi-national organisation considered when it “offshored” its IS business processes to lower-cost ...

The Interplay of Outsourcing Risks and Benefits - A Study of Business Process Outsourcing in the German Banking Industry

Understanding commitment in business process outsourcing relationships

Based on cost savings and efficiency gains in past business process outsourcing (BPO) projects, firms increasingly consider outsourcing knowledge-intensive and strategically oriented business processes. However, the success of these strategic BPO projects entails strong commitment from both the client and the service provider to leverage interfirm resources and engage in close collaboration to ...